Privacy Policy

Welcome to HouseHero!

We're committed to protecting your privacy and ensuring you understand how we handle your data. At HouseHero, we value your trust and are dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide while using our home services platform.

Our Commitment to You

HouseHero is designed to connect you with trusted home service professionals while keeping your personal data secure. We collect only the information necessary to provide you with quality service matching, and we never sell or share your data with third parties for marketing purposes.

What Data We Collect

To provide you with the best service matching experience, we collect the following data:

• Contact information (name, email, phone number) – To facilitate communication between you and service professionals.
• Location data – To match you with nearby service providers.
• Service requests – To understand your home service needs.
• Project details – To help professionals provide accurate quotes.
• Review and rating data – To maintain service quality and help other users.
• Payment information – To process transactions securely.
• Communication history – To improve our service and resolve disputes.

How We Use Your Data

Your data helps us provide better service matching and platform functionality. Specifically, we use it to:

• Match you with qualified service professionals in your area.
• Facilitate communication between customers and professionals.
• Process payments and handle billing.
• Maintain service quality through reviews and ratings.
• Improve platform functionality and user experience.
• Provide customer support and resolve issues.
• Send service updates and important notifications.

Data Security & Storage

Your data is stored securely and protected using industry-standard encryption methods. We implement appropriate technical and organizational measures to prevent unauthorized access, disclosure, or misuse of your personal information. Payment data is processed through secure, PCI-compliant payment processors.

Third-Party Services

To enhance our services, we work with trusted partners. These partners assist us in:

• Payment processing and financial transactions.
• Platform analytics and performance monitoring.
• Email and SMS notifications.
• Background checks for service professionals.
• Customer support services.

We ensure that our partners comply with strict data protection regulations and do not store or use your personal data beyond what is necessary for platform functionality.

Your Control Over Your Data

You have full control over your data within HouseHero. You can:

• Edit or update your personal information at any time through your account settings.
• Delete your account and associated data upon request.
• Opt out of marketing communications while still receiving service-related updates.
• Request a copy of your personal data we have on file.
• Control your privacy settings and data sharing preferences.

Data Sharing

We share your data only in the following circumstances:

• With service professionals to facilitate your service requests.
• With payment processors to handle transactions.
• When required by law or to protect our legal rights.
• In case of business transfer or acquisition (with prior notice).

Policy Updates

We may update this Privacy Policy as our platform evolves. When we do, we will notify you via email and update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@househero.com
• Phone: +27 21 XXX XXXX
• Address: [COMPANY ADDRESS - TO BE FILLED BY DEVELOPER]